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Last updated: 3rd of February 2024

1. Acceptance of Terms
By accessing and using the Kansei website, services, and products (collectively, the “Services”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, please do not use the Services. Continued use of the Services after any changes are made to the TOS constitutes acceptance of those changes.

2. Changes to Terms
Kansei reserves the right to modify these Terms at any time without prior notice. Users will be informed of significant changes to the TOS, either via email or through a notification on the platform.

3. User Responsibilities
Users must be at least 13 years of age to use the Services, or have parental/guardian consent if they’re under 13. Users are responsible for all activities under their account. It’s crucial to maintain the security of your account and report any unauthorized use immediately.

4. Prohibited Conduct
You agree not to use the Services in ways that:

  • Violate any laws or regulations.
  • Infringe upon the rights of any third party.
  • Transmit harmful or malicious software.
  • Engage in any behavior that is abusive, harassing, or otherwise disruptive.

5. Intellectual Property
All content, designs, graphics, and other materials related to the Services are owned by Kansei or its licensors and are protected by copyright, trademark, and other intellectual property laws.

6. Termination
Kansei reserves the right to suspend or terminate your access to the Services at its discretion and without notice, for conduct that Kansei believes violates these Terms or is harmful to other users, Kansei, or third parties. Upon termination, you may lose access to any data or content associated with your account, and Kansei reserves the right to delete such data.

7. Conversation Data Usage and Privacy
By using Kansei, you acknowledge and agree that conversations you have with the AI companions may be stored and processed by Kansei. This data may be used to optimize the product, improve AI performance, offer additional services (such as sending you a monthly newsletter providing feedback on your progress), or for the training of new language models. Your personal data will be treated with the utmost care and will not be shared with third parties without your explicit consent, which requires affirmative action beyond agreeing to these Terms. For more detailed information on data usage, please refer to our Privacy Policy.

8. Email Communications and Opt-Out
By signing up for the Services, you consent to receive emails from Kansei, including but not limited to notifications, newsletters, and promotional offers. You may opt out of receiving these emails at any time by accessing the user management page within your account, or by following the instructions provided in any email sent by Kansei. Your choice to opt out will not affect your ability to use the Services.

9. Disclaimer
The Services are provided “as is” without any warranties of any kind, either express or implied. Kansei disclaims all warranties to the fullest extent permissible under applicable law.

10. Limitation of Liability
Kansei shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the Services, even if Kansei has been advised of the possibility of such damages.

11. AI and Companions Usage Disclaimer
The AI LLM and companions provided by Kansei are designed strictly for language learning and practice purposes. They are not human experts and should not be relied upon for professional, legal, medical, or any other specialized advice. Kansei strongly advises against using information or guidance from the AI LLM and companions in professional or critical situations and cannot be held responsible for decisions made based on interactions with our AI companions. Always consult with qualified professionals for specific advice tailored to your situation.

12. Severability
If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, the invalidity or unenforceability of such provision will not affect the validity or enforceability of the remaining provisions of these Terms, which will remain in full force and effect.

 13. Entire Agreement
These Terms, along with any referenced documents like our Privacy Policy, constitute the entire agreement between you and Kansei concerning the Services.

14. Service Access and Interface

  1. Authorized Interface: You agree to access and interact with the Services solely through the authorized interfaces provided by Kansei. Use of the Services through any other means, including but not limited to, third-party interfaces, automated scripts, or unauthorized applications, is prohibited.
  2. Interface Integrity: You shall not modify, adapt, translate, reverse engineer, decompile, disassemble, or otherwise attempt to create the source code from the user interfaces provided by Kansei. You also agree not to bypass, modify, defeat, or tamper with or circumvent any of the functions or protections of the Services, or attempt to do so.
  3. Access Restrictions: Any attempt to access the Services other than through the means we provide is strictly prohibited. You agree not to access or attempt to access the Services through any automated means, including the use of scripts, bots, or web crawlers.
  4. Enforcement: Violation of this clause may lead to immediate termination of your account and access to the Services, and may subject you to legal penalties and consequences. Kansei reserves the right to take any necessary legal action to enforce this clause.

15. No Refunds Policy

By using the Services, you acknowledge and agree to Kansei’s No Refunds Policy. Except as expressly provided in these Terms or as required by applicable law, any payments made to Kansei for access to the Services, including subscriptions, one-time purchases, or any other transactions, are final and non-refundable.

Kansei does not provide refunds or credits for any partial subscription periods or unused Services. This policy applies to all users of the Services, regardless of the subscription plan or purchase type.

In the event that Kansei suspends or terminates your account due to a breach of these Terms, you understand and agree that you will not receive any refund or exchange for any unused time on a subscription, any license or subscription fees, any content or data associated with your account, or for anything else.

Questions about this policy should be directed to Kansei’s support team at [email protected]. Your feedback is important to us, and we will consider individual exceptions to this policy at our discretion, based on the specific circumstances.

16. Contact
For any questions or concerns regarding these Terms, you can contact us at [email protected].